Privacy & Return Policy

Return Policy:

Oapex Ltd offers a flexible 15 day return guarantee. If you wish to make a return, contact our email listed below. Furthermore if a return is decided we offer a free exchange of items. When electing to return an item, actual round trip freight charges will be deducted from your refund. All returns must be pre-approved before your return will be accepted. Please note that unless the return or exchange is a result of an error on our part, we cannot credit shipping charge. Upon receiving the merchandise in good condition at our warehouse, your refund will be processed. 


Cancellations:

Please note that orders can only be canceled before they ship. If your shipment is in route, it will fall under our standard return policy which is subject to a deduction of round trip shipping from your refund. We cannot cancel an order unless we receive your request in writing to sales@amchair.com prior to shipment. If successful, you will receive an acknowledgment confirming the
cancellation. 


Merchandise Damaged or Defective upon Receipt :

• All damage / defect claims must be filed with photos to us within 15 days of the receipt of your order. If you do not contact us within 15 days of delivery regarding damage or missing parts & pieces, any repairs or replacement parts will be the financial responsibility of the customer.
• Many damages may be easily repaired. If we determine that repair is impractical, you will be furnished a substitute unit of the same style.
• If any parts are missing, we will take every effort to assist you in obtaining the necessary replacements as quickly as possible, and at no extra cost to you. We do operate a robust parts operation. In cases where common parts are missing or need replacement, we can quickly obtain a part in order to complete your item.
• Although we make every attempt to deliver your furniture correctly and on time, accidents and delays do sometimes happen. Please note that Oapex Ltd does not hold any financial responsibility nor will we compensate for unexpected time delays or home improvement. Should an unexpected error occur on our part, we will work with you to remedy the situation as quickly as possible.

Should you have any questions, please feel free to e-mail us at:

Sales@oapex.ca